Refund Policy

Effective Date: 14/07/2025
Welcome to shop.mustmeinfo.com. Your satisfaction is important to us. Please read our refund policy carefully before placing your order.

✅ Eligibility for Refunds

We offer refunds only in the following cases:

You received a damaged or defective product.
You received the wrong item.
The product is missing from the package.

To be eligible:

You must notify us within 48 hours of receiving the product.
You must provide photo or video evidence of the issue.
The item must be unused, sealed, and in original packaging.

❌ Non-Refundable Situations

We do not offer refunds for:

Change of mind after purchase
Incorrect address provided at checkout
Product not suitable for your skin/hair (please do a patch test before full use)
Orders placed by mistake
Delays due to courier or natural causes

Due to hygiene and safety reasons, used personal care items cannot be returned or refunded.

💬 How to Request a Refund

To request a refund:

Email or WhatsApp us at:
📧 satpalarora2023@gmail.com
📞 +91-9467505033
Include:
- Your order number
- Clear photo/video of the issue
- Brief description of the problem
Our team will review and respond within 2 business days.
If approved, your refund will be processed to your original payment method within 7–10 working days.

📦 Return Shipping (If Applicable)

In rare cases where we request the product to be returned, shipping costs will be covered by us or reimbursed.
Do not send the product back without our confirmation.

🔁 Replacements Instead of Refunds

In some cases, we may offer a free replacement instead of a refund. This is usually quicker and ensures your satisfaction.

ℹ️ Need Help?

We’re here to help you!

Contact:
Sat Pal Arora
🌐 https://shop.mustmeinfo.com
📞 WhatsApp: +91-9467505033
📧 Email: satpalarora2023@gmail.com

Would you also like a Shipping Policy or a Return/Exchange Policy combined with this?